Give your feedback

We’re committed to providing excellent care. If you think a member of our staff has gone the extra mile, have a suggestion on how we can improve, or have had a bad experience with one of our services, we want to know.

We welcome and value your feedback about your experience of our care.

This gives us a chance to understand what is working well in our service and give colleagues credit for a job well done.

If we haven't met the high standards we set for ourselves, having an understanding of what could have been done better gives us the chance to put things right, learn from the experience and make sure we do better for our patients.

Find out more

Tell your local Op COURAGE team

There are several ways you can share your experiences directly with your local Op COURAGE team:

Berkshire, Buckinghamshire, Hampshire, Oxfordshire and the Isle of Wight

Kent, Surrey and Sussex

 

Patient Advice and Liaison Service (PALS)

The NHS Patient Advice and Liaison Service (PALS) is here to help answer your queries and concerns about your care and treatment, and make a formal complaint if you wish, all in total confidence.

Op COURAGE in Berkshire, Buckinghamshire, Hampshire, Oxfordshire and the Isle of Wight

Contact the PALS team at Berkshire Healthcare NHS Foundation Trust

Call 0118 960 5027

Email pals@berkshire.nhs.uk

Op COURAGE in Kent, Surrey and Sussex

Contact the PALS team at Sussex Partnership NHS Foundation Trust

Call 0300 304 2198

Email pals@spft.nhs.uk